Auditing - We take the daily collection of data via (electronic, paper, CD's, emails) then we examine and verify information for errors through a calculated process and line by line check for discrepancies. We implement approved recommendations that will result in carrier credits for past billing errors and reduce the cost of ongoing services. We also suggest terminating unnecessary services, control misuse and keep wireless costs under control on an ongoing basis.
Our audit process gives you a clear picture of:
Rate analysis/optimization - A calculated process that evaluates wireless plans and employee usage, enabling us to immediately reduce wireless expenses. We can reduce your overall cellular related costs up to 50% through direct reduction of the monthly bill, reduction of overhead costs higher productivity, and increased spending visibility. We take each bill and manually check for additional charges or errors that most automated processes overlook. Our understanding and knowledge of the wireless industry, and established relationships with numerous carriers enable DSR to identify and implement effective, cost-saving solutions for your company's wireless program. Many of these overcharges can go on indefinitely. If they are not identified and corrected, your company continues to lose profits. We proactively monitor accounts and make changes that will affect the bottom line. DSR’s objective is to offer hands on service to our clients and that is what sets us apart from our competition and the carriers. The competition and the carrier seem to have the same process in place to do rate optimizations.
Custom reporting (weekly, monthly, quarterly) - Supply an array of reports requested by the client from the accumulation of data from the auditing and rate optimization process. We compile periodical billing reports that enable the client to track and monitor wireless expenses throughout the company. These reports include cost trends, usage trends, and usage statistics by category, under-use reports for lines or features, exceptional usage alerts, and billing error alerts.
Request for Proposal (RFP) - A document containing a detailed list of technology and business requirements. This document is typically sent to a targeted group of carriers to solicit their proposals to work on your project. It's an invitation to work with you. You draft and send a document with your project's requirements, and carriers respond with their bids. The ultimate goal is to find a carrier that can complete the project while adhering to your technology needs, budget, and time frame.
RFP's can be quite elaborate and time consuming to perform all of the steps involved. The steps include: assessing the project, researching potential solutions, writing the proposal, and choosing the carrier best aligned with your nonprofit's goals and budget.
Negotiating new contracts or existing contract renewals - Implement all the approved recommendations. We evaluate your existing contracts and determine its value. Our objective is to move your contract up as high as possible. There is a 60%+ chance that you are currently in a below average contract; so the question is, why stay in it? We analyze your existing contracts to determine if you are getting the service you contracted, or if there is room for improvement based on your current calling patterns. Our team has extensive experience in negotiating contracts from the Carrier side and from the Client perspective. All contracts are renegotiable, and we will find you the right leveraging power.
We also manage any Request for Proposal (RFP) to ensure all prospective candidates provide the services stated in their contract. We make sure the pricing information is in a similar format for greater ease in evaluating the differences, and identifying numerous cost saving opportunities. We will assist you in your selection choices from start to finish.
Billing - Examine and dispute billing errors on your carrier bills.
Programming, ordering, porting, shipping, activating and deactivating wireless services:
Program - configuration of a wireless phone so that it is ready to be used to transmit and receive calls on the wireless network.
Order - request account services, devices, and accessories from your carrier.
Port - move service from one carrier to another while keeping the same cell number.
Ship - send cellular and paging equipment from one destination to another.
Activate - to render device ready to be used to transmit and receive calls on the wireless network.
Deactivate - to cancel service on device so it can not be used to transmit or receive calls on the wireless network.
Customized Help Desk Assistance - This service provides a single point-of-contact to handle all of the client wireless issues and user problems. Our skilled specialists respond to employee inquiries, manage requests for equipment upgrades, activations, cancellations, repairs, billing issue inquiries and day-to-day service requests. The requests are processed by electronically sending the orders to the appropriate carrier(s). The Help Desk team remains in constant contact with the client and assigned representative, via email or phone to ensure the order request is completed within the guidelines of each client's specific agreement.
Keep inventory (cellular phones, paging devices and accessories) - A client keeping up with inventory can be an enormous challenge. With rapid changes in technology, and the swapping of wireless devices and accessories within the company, the effort to keep accurate inventory records can be staggering and costly. But, before you can optimize your wireless telecom expenses, each device and its user must be identified.
Retain accounts with FedEx, UPS, and Local delivery service to service the client - Allows immediate response to deliver or receive documents and equipment.
Full account management - Includes all of the above. In addition, this service helps control overspending on wireless services due to improper carrier billing, flawed rate optimization and untracked usage patterns. Our services save time, money, confusion and aggravation in collecting and analyzing information, optimizing rates, evaluating alternatives, implementing changes, negotiating and working with carriers.
